Terms & Conditions
Welcome to Smartus.co.uk
Smartus UK and our affiliates provide access to the Smartus.co.uk website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Smartus.co.uk website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Smartus UK reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Smartus.co.uk you will be sent an email confirming receipt of the order and the order details. A contract between you and Smartus UK will only take place once the order has been accepted, processed and items despatched.
All products offered for sale by Smartus UK are priced in pounds Sterling and are inclusive of taxes at the prevailing rate where applicable. International buyers note: any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
Delivery charges start at £2.90 (free for some products) and are dependant on weight and the delivery method you choose for delivery within mainland UK, there is also a super saver delivery option for orders over £50 which again is free within mainland UK. Delivery will be by Royal Mail or courier at our discretion. We will deliver outside of the UK and the cost will be calculated when you checkout.
For orders outside of mainland UK which cannot economically be delivered under either of our delivery choices, you will be notified of any additional charges and given the option to cancel before we proceed with the order.
You can choose to have your goods delivered to an alternative address to your home, if you wish, except when you pay via PayPal, in which case we can only post to your PayPal registered address. Please be aware that we will require a signature on delivery. If the goods are delivered to an alternative address and signed for by someone other than the purchaser, then the order is deemed to have been delivered and no claims for non-delivery will be accepted.
Our couriers will attempt to deliver to the address you give us and will leave a card if they are unable to deliver. If after 5 days of the first attempted delivery, you do not arrange a convenient delivery time or collect your order, the goods will be returned to us at your cost and we will refund you the value of your order less all the delivery charges we incur. Should you want us to redeliver or have your order redirected to another address there will be an additional charge which we will inform you of at that time.
If on receiving your order you find that items are damaged or missing, then you must inform us in writing within 48 hours of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.
No claims for damage will be entertained more than 48 hours after the date the delivery was made.
We accept online payments through a secure environment by credit or debit card (online or by phone), bank transfer and PayPal. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made are non-returnable and you will be informed of this and have the option to cancel, when your order is processed. Any non-stock or special products must be paid for at time of order. Freight costs will be charged on the day of shipping. Cancellation must be made on the same day the order is placed or processed and this MUST be done by telephone on
If you find the goods unsuitable or you are not totally satisfied, providing you notify us by email for a RMA number within 30 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund. YOU WILL RECEIVE A REFUND FOR THE GOODS, BUT NOT THE DELIVERY CHARGE. In the event that the value of your order entitled you to free delivery and you subsequently return goods which take you below the free delivery value, then the cost of the delivery will be deducted from your refund. Goods returned to us without a RMA number will incur an administration charge of 15% of the original value of the goods. If the goods are found to be in an unsatisfactory condition on return you will be subject to a re-stocking fee of between 15% and 100% of the original order value of the goods. You will be required to arrange and pay for the return, the goods should be well packed and clearly labeled with your RMA number and sent back to:
Tomtorium Unit 4
It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.
Products which cannot be returned are special order items, cut to length items, software and downloaded products.
PLEASE NOTE The above information about returning items is only applicapable for sales to Consumer customers and NOT to Business customers. Returns from Business customers are not permitted
Faulty Product Returns
If you wish to return a product which is faulty, please contact Smartus UK with details of the fault, so that we can try and resolve the problem before you return it. If we decide the product should be returned, we will issue you with a RMA number which you should send along with your name and address, when the item is returned. If the failure occurs within 30 days of purchase we will inform you how to return the item to us and refund the cost. After 30 days you are responsible for the cost of returning the item.
When we receive the item back, we will test it for the fault you returned it for. If the item is found to be working correctly, then we will have to charge you the full cost of sending the item back to you.
All our products are warranted against manufacturing faults for 1 or 2 years from date of purchase unless otherwise stated or agreed. If the item is faulty we will send you a replacement at our cost or offer you a refund at our discretion.
Where products are covered by a manufacturer's warranty of more than 1 year and the product has been purchased over a year ago, then we will arrange to replace or repair the item as per the manufacturer's instructions. In these cases the cost of returning the item will be the responsibility of the customer. Products purchased by customers outside of the UK will be liable for the cost of returning repaired or replaced items back to them.
Goods ordered from Smartus.co.uk for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
All content on the website is the property of Smartus UK, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The information contained in the website is for information purposes. Smartus.co.uk is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
Smartus UK's total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at Smartus-UK's option, refunding monies already paid in respect of the Supplies.
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
The website may contain links to other websites. Smartus.co.uk is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
By CREDIT or DEBIT CARD - we accept all major debit and credit cards. Your card will be debited at the time that you place your order.
By BANK TRANSFER contact us for details. With International payments the customer will be required to cover all charges.
Tomtorium Unit 4
Tel: +44(0) 1620 808030