Delivery charges start at £2.90 (free for some products) and are dependant on weight and the delivery method you choose for delivery within mainland UK, there is also a super saver delivery option for orders over £50 which again is free within mainland UK. Delivery will be by Royal Mail or courier at our discretion. We will deliver outside of the UK and the cost will be calculated when you checkout.
For orders outside of mainland UK which cannot economically be delivered under either of our delivery choices, you will be notified of any additional charges and given the option to cancel before we proceed with the order.
You can choose to have your goods delivered to an alternative address to your home, if you wish, except when you pay via PayPal, in which case we can only post to your PayPal registered address. Please be aware that we will require a signature on delivery. If the goods are delivered to an alternative address and signed for by someone other than the purchaser, then the order is deemed to have been delivered and no claims for non-delivery will be accepted.
Our couriers will attempt to deliver to the address you give us and will leave a card if they are unable to deliver. If after 5 days of the first attempted delivery, you do not arrange a convenient delivery time or collect your order, the goods will be returned to us at your cost and we will refund you the value of your order less all the delivery charges we incur. Should you want us to redeliver or have your order redirected to another address there will be an additional charge which we will inform you of at that time.
If on receiving your order you find that items are damaged or missing, then you must inform us in writing within 48 hours of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.
No claims for damage will be entertained more than 48 hours after the date the delivery was made.